FAQ

Frequently Asked Questions

How do we start the service?
– As soon as you let us know that you are interested in our service, we will coordinate a mandatory first visit to your house (office), to meet you in person and understand your needs and requirements. This allows us to estimate the time and resources needed and give you the opportunity to show us the details and specifics that might be of your concern..

This mandatory visit gives us the chance to know each other and introduce our Company and experience 

Is the service fully insured?
– Yes, we are fully covered with public liability insurance which protects a client’s house against accidental damage. Copy of the insurance will be given to you on our first meeting.

Do I need to pay for the service while I am on holiday or if I need to cancel?
– – No, but we do require at least 24hrs notice in advance

Do I need to pay for the service while I am on holiday or if I need to cancel?
– – No, but we do require at least 24hrs notice in advance

Do we need to sign a contract?
– Residential customers do not need to sign a contract but they must agree to and sign our terms & conditions.
– Business customers will be asked to sign a contract tailored to their needs before we start the

Can you supply me with a cleaner’s references before she comes to my house?
– We might be able to provide you with other client’s references subject to their acceptance and in accordance with the Data Protection Act regulation (GDPR).

Who provides the cleaning materials?
– – If you are an individual client you supply the cleaning material and equipment. Alternatively, we can supply cleaning supplies, but at an additional cost.

Do I need to be home when the cleaner arrives?
– No, the cleaners are trust-worthy and reliable so you can provide us with a spare set of keys and the cleaner can let herself in and out.

How long will it take to arrange a cleaner?
– Usually we are able to supply a cleaner within a week, but during peak time it might take up.