TERMS & CONDITIONS

  • Terms & Conditions for residential clients

     

  • Alexcleaning will:
    – provide a regular cleaner, working any day from Mon – Sat, between 7.30 – 7.00pm.
    – provide a copy of full public liability insurance.
    – arrange a replacement if a regular cleaner is on holiday or unavailable to work.
    – refund any unused funds.
    – take responsibility for any damages caused by a cleaner. However we will not be responsible for normal wear-and-tear, or if any item is damaged by no fault of one of our cleaners.

     

    Alexcleaning requires:
    – all payments to be made by either cash, cheque or standing order – on a weekly basis for residential clients.
    – all necessary papers (‘terms and conditions’ forms) to be signed and returned to the agency before the service commences.
    – all cleaning materials and working equipment to be provided by the customer unless specifically requested for a surcharge.
    – all fragile or breakable items to be removed or secured by the customer prior to the cleaning job.
    – easy access to a client’s house (all locks must open with no difficulty).
    – minimum 24hrs cancellation or re-schedule notice and a written termination notice of at least 2 weeks in advance.
    – a complaint notification no later then 36hrs after completion of cleaning work.
    – a late payment fee of £20 for an outstanding balance.
    – a client to pay the full price of the arranged service if:
          . Alexcleaning is not notified on time and during business hours (9am till 6pm) about any cancellation or re-schedule of the service.
          . The cleaner arrives at the client’s house/office e.t.c. and is unable to gain access.

    The Client:
    – agrees not to hire or use any domestic service provided by a past cleaner introduced to the customer by Alexcleaning, otherwise he/she must pay a referral fee.
    – agrees to the terms and conditions stated above.